AI Everywhere: Surprising ways we already interact with artificial intelligence (Paid Content by IBM)

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Surprising ways we already interact with artificial intelligence

Surprising ways we already interact with artificial intelligence

Paid Content by

IBM

If someone were to say to you that you’ve spent all day interacting with artificial intelligence, you’d probably stop and try to recount any instances of accidentally running into a robot.

Despite what’s constantly being hammered into our brains via science fiction movies and television, AI comes in many forms, which may surprise you. Not only has artificial intelligence become integrated within a number of industries, but it’s teaching people how to streamline business and optimize their lives.

From social media to public service, some people are interacting with artificial intelligence every single day and it may surprise you how broadly it is being adopted. Here are some ways we’re already using AI on the daily. 

How we use AI every single day

Sometimes the integration of artificial intelligence presents itself in a more obvious manner. Take virtual assistants, for example: Increasingly when you sign onto a website and are greeted with a chatbot, you’re more likely to interact with a computer-generated assistant and referred to a human only if your question is quite complex. You’ll know pretty quickly whether it’s a human or a robot, like how UBank’s Robochat introduces itself.

UBank recently launched RoboChat, an IBM Watson-powered supercomputer that can answer questions about home loan applications. 

“In essence, we’re trying to make it as easy as we can for customers to do what some of them consider to be a cumbersome process,” said UBank’s head of digital Jeremy Hubbard, in an interview with The Australian. RoboChat is designed to answer questions relating to home loan applications through natural language processing – that means the bot can understand the intent of what you’re asking and carry a conversation like a human would.

RoboChat is powered by IBM Watson, which is an artificial intelligence platform that ingests and comprehends massive amounts of data. For UBank, Watson provided the conversational capability. 

As far as one’s daily interactions with artificial intelligence, you get a front-row seat to the simplicity of AI every time you speak to a virtual assistant.

Whenever you ask your phone for directions, order paper towels from a virtual assistant, or give any non-human entity a command, you’re speaking to a device powered by AI. Virtual assistants use natural language processing (NLP) to understand what you say to then provide a response to your query.

Social media is another platform that benefits from the ever-expanding brain of artificial intelligence — Twitter recently brought Watson on board to help prevent abuse by tracking problematic accounts.

“Watson is really good at understanding nuances in language and intention,” said vice president of data strategy at Twitter Chris Moody, in an interview with The Telegraph, “What we want to do is be able to identify abuse patterns early and stop this behaviour before it starts.” The technology scans accounts engaged in abusive behaviour by seeking out certain harmful keywords from users and applying an understanding of the context in which they are written.  

Another area where AI has made its way into our everyday lives? Transportation. Ride-share companies utilize AI to improve the function and precision of their apps. Machine learning helps provide ETAs for arrivals using data from millions of past trips — in addition to things like distance and speed limit — to provide estimated arrival times.

Although it may seem like a natural fit for a tech company to use artificial intelligence, there are even more surprising ways AI impacts our lives that we may not realize. Take your evening glass of wine, for example. AI has found its way into one New Jersey vineyard and streamlined the way grapes are grown.

E. & J. Gallo Winery recently looked to Watson to develop an intelligent irrigation system. Watson monitors weather reports and uses remote sensor data to measure and distribute the optimal amount of water that each grapevine needs to survive and flourish. By mining data from sources like The Weather Company, which has data from over two billion locations, E. & J. Gallo Winery has developed a custom irrigation plan that’s allowed them to reduce water usage by 25 percent.

AI’s human touch

While the prospect of an AI-engrained life may seem a bit intimidating, it’s humans who are really in control. In fact, humans often supervise artificial intelligence processes, which is the case with “Deep Learning.”

Deep learning is a computation model that can interpret and make sense of information in ways that previously were not possible with traditional computing. In a way, it learns like a human does, taking on feedback and adjusting to improve. 

Although deep learning allows machines to learn like humans, they do not have the ability of human judgement. No matter how much data you present to a deep learning model, it is not able to reason and judge what is happening on its own. Rather, it requires humans to oversee and draw conclusions from the AI processes.

“Deep learning has been successful for well-defined kinds of problems where there’s lots of labelled data, and it’s good at perception and classification problems rather than real reasoning problems,” said IBM Distinguished Researcher Murray Campbell. “The next big opportunity is to do for reasoning what deep learning did for perception and classification.”

So, what will a machine be able to do with the type of skills associated with deep learning? Researchers hope that they’ll be able to solve problems that involve human traits like common sense.

“Humans know that if you put an object on the table, it’s likely to stay on the table unless the table’s tilted,” explained IBM Director of AI and Cognitive Analytics Research Aya Soffer.

“But nobody writes that in a book — it’s something implicit. Systems don’t have this common-sense capability.”

The AI landscape is constantly changing and improving. Because of the strides IBM has made with Watson, the current state of artificial intelligence is one that is as equally impressive as it is necessary. We’ve already grown so dependant on artificial intelligence to give us directions, provide public service, help us with taxes, and keep us safe in the air.

Some may find that a day with artificial intelligence is virtually indistinguishable from a day without it, others couldn’t imagine going to work without Watson’s intuitive brain. What AI’s touch will look like 50 years from now is anyone’s guess.

In the meantime, we should remain conscious of how AI touches so many facets of our daily lives and realize we’re in the midst of something better than sci-fi movies. 

  • Images

    Geralt, Pixabay, Kaique Rocha, Sabrina Gelbart, Joel Filipe


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